It's important to note that before attempting any of these methods, you should have a backup of your phone in case anything goes wrong or if you plan on purchasing a new device and need to import your data.
Method 1: Hard Reset AppTo perform a hard reset using this method, first download our Hard Reset App using the button below, then connect your smartphone to your computer using a USB cable and follow the on-screen instructions.
Step 1: Download and open the Hard Reset App, then connect your Motorola Moto G31 to your computer. Click "Next" to proceed.
Step 2: The app will automatically identify the firmware version currently installed on your device and check for any available updates that enable you to perform a hard reset. Click "Download Firmware" to proceed.
Step 3: Wait for the firmware to download and verify, which may take up to 10 minutes. While you wait, the app will connect to the Motorola Moto G31 database to search for an update for your device.
Step 4: Once the downloading process is complete, click "Hard Reset" to begin the process, which should take approximately 3 minutes to finish.
Method 2: Factory Reset Online ToolOur final solution for hard resetting your Motorola Moto G31 involves using an online tool that generates a secret code based on your device's serial number or IMEI. This method is recommended for those who lack technical skills.
To use this tool, follow these steps:
- Access our tool's page here and submit your Motorola Moto G31's IMEI through the app. During this process, we will add your device's IMEI to our database for future hard reset processes.
- Select your phone's brand.
- Choose whether or not you want to erase all data on your device. Based on your selection, we will generate a secret code that suits your needs.
- Click the "Generate Secret Code" button. Once the code is generated, it will be available for download along with step-by-step instructions on how to use it.